Last Updated: December, 2019
1. INTRODUCTION AND DEFINITIONS
"Content" means any expression fixed in a tangible medium and includes, without limitation, ideas, text, comments, video, audio, images, graphics, designs, drawings, animations, logos, trademarks, copyrights, information, data, software, scripts, tasks, activities, and any intellectual property therein, any of which may be created, submitted, or otherwise made accessible on or through the Site and/or Services.
"Minor" means a person under the age of majority in the jurisdiction where the dispensing pharmacy is located.
"Patient Representative" means a person who consents to act and is authorized to act on the patient's behalf to manage the user's prescriptions and Services in compliance with applicable laws and regulations.
"Services" means all services made available by Postscriptions, including but not limited to services accessed through the Content or the Site.
"Site" means https://www.postscriptions.ca, its related webpages and sites (including, without limitation, any mobile optimization website), and Postscriptions's mobile applications.
2. ACCEPTANCE OF TERMS AND CHANGES AND REVISIONS
2.1 Changes to Postscriptions
Postscriptions reserves the right, acting in its sole discretion and with or without prior notice to you, to do any of the following:
2.2 Updates and Discontinuance of Site or Services
Postscriptions reserves the right, at any time and without notice or liability to you, to update, modify or reset certain parameters of the Site or Services any of which may impact your use of the Site and/or Services.
2.3 Laws and Regulations
Your access to and use of the Site, Content or Services is subject to all applicable international, federal, provincial, state and local laws and regulations.
3. WARRANTIES AND LIMITATION OF LIABILITY
3.1 No Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, ALL CONTENT, PRODUCTS AND SERVICES ON OR THROUGH THE SITE, CONTENT OR SERVICES OR OBTAINED FROM A WEB SITE TO WHICH THE SITE IS LINKED (A "LINKED SITE"), ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. POSTSCRIPTIONS DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE, CONTENT, SERVICES OR A LINKED SITE BY ANY PARTY OTHER THAN POSTSCRIPTIONS, OR THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. EXCEPT AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL POSTSCRIPTIONS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR A USER'S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT. SOME JURISDICTIONS MAY NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU TO THE EXTENT DISCLAIMED.
3.2 Limitation of Liability for Use of the Site, Content and Linked Sites
THE INFORMATION, CONTENT, SERVICES, PRODUCTS AND DESCRIPTIONS OF CONTENT OR SERVICES PUBLISHED ON THE SITE OR A LINKED SITE, OR INCLUDED IN THE CONTENT OR SERVICES, MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, POSTSCRIPTIONS SPECIFICALLY DISCLAIMS ANY LIABILITY FOR SUCH INACCURACIES OR ERRORS. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION ON THE SITE OR LINKED SITES OR CONTAINED IN THE CONTENT OR SERVICES. POSTSCRIPTIONS MAY MAKE IMPROVEMENTS OR CHANGES TO THE SITE, CONTENT OR SERVICES AT ANY TIME.
YOU AGREE THAT POSTSCRIPTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL NOT BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, EQUITY OR UNDER ANY OTHER LEGAL THEORY, FOR ANY PERSONAL INJURY, LOSS, ACCIDENT OR DEATH OR ANY DIRECT, INDIRECT, PUNITIVE, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, COST OF PROCURING SUBSTITUTE SERVICE OR LOST OPPORTUNITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE, CONTENT, SERVICES OR A LINKED SITE, OR FOR ANY DELAY OR INABILITY TO USE THE SITE, CONTENT, SERVICES OR A LINKED SITE, EVEN IF POSTSCRIPTIONS IS MADE AWARE OF THE POSSIBILITY OF SUCH INJURY, LOSS, ACCIDENT, DEATH OR DAMAGES. THIS LIMITATION ON LIABILITY INCLUDES, BUT IS NOT LIMITED TO, THE TRANSMISSION OF ANY VIRUSES, MALWARE OR MALICIOUS SOFTWARE WHICH MAY INFECT A USER'S EQUIPMENT OR DEVICES, FAILURE OF THE CONTENT OR SERVICES TO BE COMPATIBLE WITH YOUR HARDWARE OR SOFTWARE, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION OR INTERCONNECT LINES OR FIBER, OR OTHER CONNECTIVITY PROBLEMS ( e.g., YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED ACCESS, THEFT, LOSS OF DATA, OPERATOR ERRORS, STRIKES OR OTHER LABOUR PROBLEMS OR ANY FORCE MAJEURE EVENT. POSTSCRIPTIONS CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, ERROR FREE OR SECURE ACCESS TO THE SITE, CONTENT OR SERVICES. WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES WILL POSTSCRIPTIONS BE LIABLE TO YOU FOR ANY AMOUNT THAT EXCEEDS THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO POSTSCRIPTIONS.
APPLICABLE LAWS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. HOWEVER, EVEN IF THIS IS THE CASE, IN NO EVENT SHALL THE TOTAL LIABILITY OF POSTSCRIPTIONS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION AND COSTS AND EXPENSES (INCLUDING LEGAL FEES) WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR UNDER ANY OTHER LEGAL THEORY, RELATED TO YOUR USE OF, OR THE INABILITY TO USE, THE SITE, CONTENT OR SERVICES EXCEED THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO POSTSCRIPTIONS.
3.3 Limitation of Liability for Services Arranged Through the Site
YOU AGREE THAT POSTSCRIPTIONS IS A MERE REPRESENTATIVE FOR THE CONTENT PROVIDERS AND SUPPLIERS OF THIRD PARTY GOODS AND SERVICES AVAILABLE THROUGH THE SITE, CONTENT OR SERVICES AND POSTSCRIPTIONS DOES NOT ENDORSE OR CONTROL ANY SUCH CONTENT PROVIDERS, THIRD PARTY SUPPLIERS OR SUCH THIRD PARTY GOODS OR SERVICES. ANY AND ALL CLAIMS REGARDING ANY FAILURE, BREACH, LOSS OR INJURY WITH RESPECT TO THE THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THE SITE ARE LIMITED TO CLAIMS AGAINST ANY AND ALL SUCH CONTENT PROVIDERS AND THIRD PARTY SUPPLIERS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, POSTSCRIPTIONS HEREBY DISCLAIMS ANY LIABILITY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, EQUITY OR ANY OTHER LEGAL THEORY, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY CONTENT PROVIDER OR OTHER SUPPLIER THROUGH THE SITE, CONTENT OR SERVICES, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENT OR OTHERWISE, OF SUCH CONTENT PROVIDER OR SUPPLIER AND YOU HEREBY IRREVOCABLY WAIVE, RELEASE, AGREE NOT TO SUE, AND FOREVER DISCHARGE POSTSCRIPTIONS AND ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM ANY LIABILITY WITH RESPECT TO THE SAME. WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES WILL POSTSCRIPTIONS BE LIABLE TO YOU FOR ANY AMOUNT THAT EXCEEDS THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO POSTSCRIPTIONS.
APPLICABLE LAWS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. HOWEVER, EVEN IF THIS IS THE CASE, IN NO EVENT SHALL THE TOTAL LIABILITY OF POSTSCRIPTIONS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION AND COSTS AND EXPENSES (INCLUDING LEGAL FEES) WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), IN EQUITY OR UNDER ANY OTHER LEGAL CAUSE OF ACTION, RELATED TO YOUR USE OF, OR THE INABILITY TO USE THE SITE, CONTENT OR SERVICES EXCEED THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO POSTSCRIPTIONS.
WITHOUT DEROGATING FROM OR EXCUSING YOUR OBLIGATIONS UNDER THIS SECTION, WE RESERVE THE RIGHT (AT YOUR EXPENSE), BUT ARE NOT UNDER ANY OBLIGATION, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER WHICH IS SUBJECT TO AN INDEMNIFICATION BY YOU EVEN IF YOU CHOOSE TO DEFEND OR SETTLE IT. YOU AGREE NOT TO SETTLE ANY MATTER THAT IS SUBJECT TO AN INDEMNIFICATION BY YOU WITHOUT FIRST OBTAINING OUR EXPRESS APPROVAL.
7. DISPUTE RESOLUTION
Any arbitration to be conducted pursuant to this "Dispute Resolution" section where Postscriptions Inc. is a party shall be conducted before a single arbitrator in accordance with the rules of the Arbitration Act (Ontario) (1991, SO 1991, c. 17), as amended from time to time. The venue of such arbitration shall be Toronto, Ontario, Canada.
8. USE OF SERVICES AND YOUR ACCOUNT
8.1 Your Account and Security
You are responsible for protecting the confidentiality of your Login Information, and for restricting access to your computer, device or media system platform, and you agree to accept responsibility for all activities that occur under your Account. You are not permitted to share your Account(s) or Login Information or to allow any unauthorized person to access to your Account(s). You agree to notify us immediately if you suspect or become aware of any unauthorized use of your Login Information or your Account(s), or any other security breach involving your Account(s) or the Site or Services at email@example.com. We are not responsible for any unauthorized access of your Account(s) or Login Information even if you have advised us of such. You are responsible for all activities that occur under your Account(s), including but not limited to purchases, whether or not such activities have been authorized by you. Postscriptions strives to ensure the security of users' data and Accounts, however, we cannot guarantee that unauthorized third parties will not circumvent our security measures.
8.2 Accessing your Account(s)
Each time that you log into and access an Account, you represent and warrant that:
8.3 Patient Representative
You may add a family member or caregiver to your Account as your Patient Representative for the purpose of that Patient Representative managing your prescriptions and Services on your behalf. You are responsible for ensuring that the contact information for this Patient Representative is current, complete and accurate. The act of adding a Patient Representative to your account will give access and constitutes deemed consent for that individual to manage your prescriptions and Services on your behalf. This Patient Representative will then be contacted and asked to provide his or her consent to be your Patient Representative. This Patient Representative must not be a minor. After this process is completed, your Patient Representative will have the ability to manage your prescriptions and Services as an additional user whose Account is added to your Account
You may also add a family member or person to whom you are a caregiver or representative to your Account for the purposes of managing this user's prescriptions and Services as a Patient Representative. If this user is an adult, you must provide his or her basic contact information. You are responsible for ensuring that the contact information for this user is current, complete and accurate. By adding a user to whom you are a caregiver or representative to your account, you are deemed to consent to being a Patient Representative for this user. This user will then be contacted and asked to provide his or her consent for you to be his or her Patient Representative. You may also act as a Patient Representative for a minor to whom you are a parent or legal guardian. The minor's consent is not required. After this process is completed, you will have the ability to manage the user's prescriptions and Services through your Account.
8.4 Service Monitoring and Suspension
Postscriptions may monitor, terminate or suspend your Account or our Services at any time.
You acknowledge and agree that any termination or suspension of your Account may be made by us in our sole discretion and that we shall not be liable to you or any third-party for any termination or suspension of your Account, your access to the Site or Services.
Following any suspension of Services or termination of your Account, upon request, Postscriptions will transfer your prescription to a pharmacy licensed in Canada of your choosing if the drug does not contain a controlled substance, and the transfer occurs between a registrant and another registrant or an equivalent of a registrant in another Canadian jurisdiction.
8.5 Consent to Receive Electronic and Telephonic Communications
You consent to receive telephonic communications from Postscriptions and electronic communications either in the form of email, SMS, WhatsApp, Facebook Messenger, push notification to your mobile or electronic device or other forms of electronic messages sent to you at the addresses and accounts listed on your Account or by communications posted on or notifications through the Site (collectively, "Electronic Communications"). You acknowledge and agree that any Electronic Communication shall satisfy any legal requirement that such communication or notification be in writing.
Upon registering an Account, you may receive Electronic Communications regarding the operations of our Services. You cannot opt out of receiving these communications while you continue to use our Services. You may also receive promotional Electronic Communications while you use our Services. You can opt out of these Electronic Communications at any time by using the unsubscribe feature located in the footer of such Electronic Communications, where applicable, or by managing your Account settings accordingly. You may also use the settings on your mobile or other electronic device to disable push notifications at any time. You cannot opt out of Electronic Communications in the form of general notices on the Site to all users.
8.6 Text and Mobile Messaging Consents
Without limiting the generality of the forgoing, by downloading or using our applications, the Site and the Services you agree that we may communicate with you regarding our Site or Services or respond to your communications to us through the Services by Electronic Communications, including SMS, MMS, text message, push notifications or other electronic means directed to your mobile device.
9. DELIVERY & SHIPPING POLICY
We at Postscriptions want to give you the best pharmacy experience, including ensuring you receive your packages safe, sound and in a timely fashion. Postscriptions ships medications in secure packaging to everywhere in Ontario. We have an agreement with Canada Post as our primary shipping partner.
Once you've signed up with Postscriptions and we have your prescription on file, you should receive your first delivery in 1-2 business days, or when it is due. Check your email or app notification for updates on your first delivery. You will be provided a tracking number to monitor your package's location and expected delivery date. We will ship your medication in discreet packaging to protect your privacy and use tamper evident seals for security. If you experience delays, please call us right away. If your package arrives damaged or with broken seals, let us know the tracking number provided with your package and we will replace it right away.
If you do not receive your medication and your package cannot be located using the tracking number provided, contact our office and we will re-ship the medication to you free of charge.
Postscriptions provides free delivery for all regular shipments. If you need any emergency medication, we can ship it to you overnight, however please be aware an additional overnight charge may be applied.
Use the Site to schedule your delivery for whatever location is most convenient for you, including at home or work. Not all employers allow you to receive personal packages at work. If your employer does not allow you to receive personal packages at work, please update your shipping address on your Account or call us to update your Account information.
Canada Post, one of our shipping partners, offers Flex Delivery™ – a unique service that allows you to have packages delivered to any post office, free of charge. To learn more or sign up for this service, visit canadapost.ca/flexdelivery.
You get to decide whether you want your package to require a signature. If you do not want this security feature, your package will be left in your mailbox or a safe drop location on your premises.
A safe drop location must be sheltered from weather and must be a place that cannot be seen by passers-by, such as inside a porch or inside a storm door. If a safe drop is made, a safe drop notification card will be left with your lettermail to let you know where your package was left.
If your package requires a signature, but no one is available, a Delivery Notice Card will be left in the mailbox indicating the closest Canada Post location to pick up your parcel.
To pick up your medication package from the post office, you must bring a government-issued photo ID. If someone else is picking up your medication package on your behalf, they must bring one of the following:
Your package will be held at the post office for a maximum of 15 days, after which it will be returned to us. Please let us know if you are unable to pick up your package within the window of time indicated by Canada Post and we can coordinate the best location for your package to be delivered.
If you are unable to retrieve your package from the post office and are concerned your medication might expire, call us and we'll be happy to assist you. If you are receiving items that need to be refrigerated, like insulin, we will ship them to you in specialized coolers and coordinate delivery with you ahead of time to make sure your medication is not left sitting for more than 2 business days.
If you change your shipping address, please update your contact information and address right away from within the Postscriptions app or by logging on to our website. You can also call or email our office.
Postscriptions will contact you if your medication is on manufacturer backorder and work with you to make sure you are still getting the medication you need. We will still ship you any other medications you ordered that are not affected by any such back order.
10. PAYMENT TERMS
10.1 Payment Procedure
Any prescription or order that is processed by us will indicate clearly the payment required for the current order, which includes the cost of your prescription and any over-the-counter medications. No charges are made without notifying you or your Patient Representative first, except in the case that you or your patient representative indicates a preference for Simplified Refills. The details and payment procedure for Simplified Refills are below, under DRUG DISPENSING REQUIREMENT POLICIES.
Postscriptions accepts all major credit cards. We will charge your portion (if applicable) to the Visa, MasterCard or American Express you provide at the time of joining. It is your responsibility to make sure you pay your portion for your prescription and cover the cost of any over-the-counter products you purchase or your Patient Representative purchases on your behalf from Postscriptions. If you cannot make a payment on time, call our office to set up a payment plan. If you require financial assistance, email us and we will get back to you shortly.
Postscriptions works with all major insurance plans. We will confirm your coverage when you sign up for Postscriptions.
Any outstanding balance after applying the pharmaceuticals coverage under your insurance will be charged to you as a copayment. You will be provided with a receipt for each prescription dispensed.
When you make a purchase or your Patient Representative makes a purchase on your behalf, you or your Patient Representative must designate and provide information about your preferred payment method, including your insurance information and applicable credit card information for any copayment ("Payment Method"). When you provide any payment account information to Postscriptions, you represent to Postscriptions that you are the authorized user of that payment account or insurance policy. The initial claim will be directed to your drug plan first and to a spouse's insurance plan second. You should submit claims for dependent children first to the plan of the spouse whose birth date is earliest in the year.
If you have any prior authorizations, Postscriptions will work with your doctor and insurance company to handle it. We'll be in touch with you so that you know how long the process will take.
10.2 Payment Terms
10.3 Fee Changes
To the maximum extent permitted by applicable laws, we may change the fee we charge for products or Services at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the applicable product or Service, by posting the new prices on the Site or by otherwise notifying you through Electronic Communication.
11. E-COMMERCE TRANSACTIONS
12. DRUG DISPENSING REQUIREMENT POLICIES
You must have a valid prescription from a physician licensed to practice medicine and prescribe medications in the province or territory where you live. Please note that only your doctor can fax a prescription to Postscriptions; pharmacy regulations stipulate that a pharmacy can accept a faxed prescription only from a physician's office. Postscriptions also accepts prescriptions transmitted verbally, under the constraints and requirements laid out by the Ontario College of Pharmacists Regulation.
Postscriptions accepts prescriptions transferred from your old pharmacy. If you provide us with the name and contact information of your old pharmacy, as well as the names of the medications you filled there, we will coordinate the transfer for you.
Postscriptions also accepts prescriptions sent to our office by mail. To save time, you can use the Site to take a picture of your prescription and submit it directly to us. We will send you a prepaid, priority envelope to mail us your prescription, since we cannot ship your medication without a physical copy of your prescription. We use the picture to sort and package your medication ahead of time so your medication is ready to ship as soon as we receive your prescription in the mail.
If your prescription changes, have your doctor fax it directly to Postscriptions, and we will update your file.
Postscriptions offers to fill prescriptions by the dose in SmartPacks. You can order up to 30 days' worth of your prescription medication, which can be refilled in 30-day increments until you reach the end of your prescription. Your SmartPacks will also contain 30 days' worth of any over-the-counter medications you have ordered, like vitamins and supplements. We provide other pharmacy items, like diabetic supplies, in 3 month increments or as needed basis.
Postscriptions will not ship any pharmaceutical product to you that does not have Health Canada Approval.
Before any prescription is released for shipping, a Postscriptions pharmacist will be in contact with you to discuss your medication for counselling, based on the time you specify in your profile when you sign up. If you have a clinical question, you can privately consult with a pharmacist at any time by calling in, emailing, or using in-app chat feature. If you have clinical questions about your medication, pharmacists are on call from Monday to Friday from 9.00 am to 6:00pm, EST, with limited hours on the weekend and holidays, as will be posted on the Site.
12.2 Requests for and Transfers of Prescriptions
Upon registering an Account and adding your Payment Method (as described below), you give Postscriptions your consent to transfer your prescriptions from your existing pharmacy(s) and/or contact your prescriber(s) regarding your prescriptions.
12.3 Narcotics Policy
Postscriptions does not dispense narcotics, controlled and targeted substances. You should continue to have prescriptions for these medications filled for you at another pharmacy.
As governed by the Pharmacy Operations and Drug Scheduling Act (PODSA) Bylaws : Part I(7): The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication. Postscriptions does not accept returned medication, needles, syringes or lancets. Read more about proper disposal under "Medication Disposal."
12.5 Generic Substitutions
Like most pharmacies, Postscriptions dispenses generic medication when appropriate and permitted by the prescribing doctor. Generic medications are just as safe and effective as brand-name medications. All prescription drugs are reviewed by Health Canada against federal guidelines and as such, the generic drug must include the same amount of medicinal ingredients as branded drugs. Although the non-medicinal ingredients may differ, the generic drug manufacturer must perform studies showing that the non-medicinal ingredients do not change the drug's safety, quality or effectiveness.
When Postscriptions fills your medications, we keep your best interests at heart and look for alternative medications that provide you with the lowest cost without compromising your health. For example, price reductions are often seen through therapeutic substitution which can mean switching one medication for a chemically or therapeutically equivalent drug that can provide the same health benefits.
A chemically equivalent drug is a generic medication made up of the same active chemicals (molecules) as the brand medication counterpart. A therapeutically equivalent drug is a different medication than the original and is not made up of the same active chemicals (molecules) as the original drug. This type of switch requires the approval of you and your doctor. Both chemical and therapeutic equivalents produce the same health results as the higher cost brand alternatives.
For more information on generic drugs, visit the Health Canada website at hc-sc.gc.ca.
If you have refills of your medications at another pharmacy, submit a transfer request of your prescription from the other pharmacy to Postscriptions. You can submit a transfer request through the Site or by phone.
When your prescription is due for a refill, unless you have indicated a preference for Simplified Refills, Postscriptions will notify you by phone or Electronic Communication, based on the preference you indicated when you created your Account. When you receive a refill notification, access the Site and you will be shown how much medication you have left on your prescription and be given the option to refill your prescription, which will be shipped to you directly. When you are running out of refills, Postscriptions will contact your doctor (when available) to get a new prescription. We will notify you promptly if we run into any issues with renewal.
If you need to refill a prescription early, are planning on travelling or going on vacation, call our office and let us know the dates you will be away at your earliest convenience. Occasionally, you may experience higher costs when requesting an early fill, or vacation supply. However, we will work with your insurance provider to maximize the coverage of your medications - contact our office by phone, email, or through our in-app chat feature and we will go over your options.
12.7 Simplified Refills
If you indicate that you prefer Simplified Refills, Postscriptions will fill your medications at the interval indicated, and seek renewals from prescribers where a pharmacist deems it appropriate. When your medications are due, if there are no changes in the therapy or the amount payable, your Payment Method (as described above) will be charged automatically and your medication will be shipped such that it arrives before you run out of your current medication. If you have multiple medications, we will manage the quantity of one or more of your medications so that they are on a synchronized schedule.It is your right to cancel Simplified Refills at any time by contacting Postscriptions directly via email, app or phone.
12.8 Safety and Quality
Postscriptions advises you to always follow your doctor's instructions for taking your medication: take the prescribed amount of the medication you should take for the prescribed length of time you should take it. This is the best thing you can do to make sure you get the full benefits from your medication and prevent additional health complications. We understand that some medications may have unpleasant side effects or be difficult to administer, and that is why Postscriptions pharmacists are available to offer clinical advice when dealing with these issues. If you wish to report an adverse effect of a medication, links to the forms with which to do that can be found within the app, or can be emailed to you by one of our pharmacists upon request.
Postscriptions is fully accredited and licensed through its provincial College, Association or Society. Postscriptions only dispenses medications that have been approved for sale by Health Canada.
All medication filled by Postscriptions is verified by computer and double-checked for accuracy by a licensed pharmacist for guaranteed accuracy. If you package arrives damaged or with any seals broken, let us know the tracking number provided with your package and we will replace it right away.
12.9 Medication Disposal
It is important to dispose of medication, needles, syringes or lancets correctly. Postscriptions does not accept returns of any of these items. If your prescription comes with specific directions for disposal, call our office for assistance from a licensed pharmacist with the instructions. For any other pharmaceutical product you need to dispose, take these items to a local pharmacy, or follow the guidelines set by the Health Products Stewardship Association with regards to The Medications Return Program. To download the information Brochure visit www.healthsteward.ca. In addition, you can access proper medication disposal information from the Government of Canada website - Learn More: https://www.canada.ca/en/health-canada/services/safe-disposal-prescription-drugs.html
12.10 Packaging and Child Safety Waiver
A pharmacy is required to dispense medication in a child resistant container unless the patient has signed a waiver or verbally requested a non-safety vial or container or where a child resistant container is not suitable due to the physical nature of the pharmaceutical. You can toggle your preference for child resistant containers when applicable from your profile in the app.
If you choose to receive your medication in non-safety vials, you must keep your medications out of reach of children at all times. You are responsible for ensuring necessary safeguards are in place to keep children from accessing or tampering with your medications stored in non-safety vials, including smartpacks. By choosing non-safety vials or smartpacks, you are waiving the requirement for Postscriptions to package your pharmaceuticals in child resistant containers for all new prescriptions and refills ordered from Postscriptions or through the site.
13. LOCAL DISPENSING PHARMACY AND ACCREDITATION
The Site and Services are being provided to you by Postscriptions Inc., an Ontario company accredited by Ontario College of Pharmacists.
Postscriptions Inc.'s College Accreditation number with the Ontario College of Pharmacists is 307821. You can verify our pharmacy accreditation through the following link: www.ocpinfo.com. Click on "Find a Pharmacy / Professional" in the top right corner and type in "Postscriptions" under "Search by Name."
13.1 About the Ontario College of Pharmacists The Ontario College of Pharmacists (OCP), incorporated in 1871, is the registering and regulating body for the profession of pharmacy in Ontario. The College's mandate is to serve and protect the public and hold Ontario's pharmacists and pharmacy technicians accountable to the established legislation, standards of practice, code of ethics and policies and guidelines relevant to pharmacy practice. The College also ensures that pharmacies within the province meet certain standards for operation and are accredited by the College.
14. COMPLAINTS PROCEDURE
We take feedback very seriously. If you have any concerns regarding Postscriptions or our services, please call us toll-free at 416-398-4884 or email us at firstname.lastname@example.org. We will respond promptly to follow up.
15. DEVICES, MOBILE SERVICES AND MARKETPLACES
The Site may be available through certain mobile or other personal electronic devices. You acknowledge and agree that Postscriptions is not responsible for ensuring that your device's software is compatible with the Site or that you can use or access the Site or the Services through your particular device. If you are accessing the Services or the Site through a mobile device, you should check with your carrier to understand what voice, data and messaging rates will apply. In addition, the terms and conditions of the app store or market place from which you may have downloaded our application will also apply.
15.1 Application License
We hereby grant you a personal, non-exclusive, non-transferable, non-sub-licensable, revocable license to use our applications downloaded directly from a legitimate marketplace or app store, solely in object code format and solely for lawful purposes. With respect to any open source or third-party code that may be incorporated in the applications, such open source code is covered by the applicable open source or third-party end user license agreement, if any, authorizing use of such code.
15.2 Digital Marketplaces and App Stores
If you download our applications from a third-party marketplace or app store (the "App Provider"), you acknowledge and agree that:
16. INFORMATION COLLECTION, OWNERSHIP AND USE
16. 2 Transmission of Personal Data
16. 3 Feedback
Postscriptions welcomes your ideas, suggestions and recommendations for Site features, functionality and enhancements ("Feedback"). Any Feedback you provide to Postscriptions will be deemed non-confidential and Postscriptions will be free to use such Feedback without restriction and without any compensation or obligations to you.
17. CONTENT OWNERSHIP AND USE
17.1 Health-Related Content
Any health-related Content displayed on the Site describes general health care principles and is for general guidance only. Such Content should not be interpreted as specific instructions for individual users and is not intended as a substitute for a consultation with your physician, pharmacist or a licensed health care professional, and should not be used to diagnose or treat a health problem without first consulting your physician or a licensed health care professional. You should discuss any information provided through access to the Site and/or Services with a physician, pharmacist, nurse or other licensed health care professional. You should also check product information regarding dosage, precautions, and warnings before administering or using any device, drug, herb, vitamin or supplement referenced in the Site, Content or Services.
In no event will Postscriptions be liable for any decision made or action taken in reliance on the Content or other information contained on, or accessible through, the Site and/or Services. Reliance on any information provided by, or otherwise appearing on, the Site and/or Services is solely at your own risk.
17.2 Trademarks, Logos and Postscriptions's Branding
The trademarks, logos, signs, symbols, images and brands ("Marks") displayed on the Site are the property of Postscriptions or our third party licensors. You are prohibited from using any Marks for any purpose including, but not limited to, use as metatags on other pages or sites on the Internet without the written permission of Postscriptions or such third party which may own the Marks, which permission may be withheld in the sole discretion of the owner of the relevant Marks. All Content available on or through the Site or Services is protected by intellectual property laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content for commercial or public purposes.
17.3 Limited End User License
For further certainty, you hereby acknowledge and agree that the general health-related data and information made available to you under the License is Postscriptions's exclusive property and is of essential value to Postscriptions and you shall not aggregate and/or republish, in whole or in part, any of the general health-related data and information.
17.4 End-User License Term
18. LINKED SITES AND THIRD PARTY SERVICES
18.1 Linked Sites
Postscriptions prohibits caching unauthorized hypertext links to the Site and the framing of any Content available through the Site. Postscriptions reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility for the Content available on any other Internet sites linked to the Site. Access to any Linked Sites is at your own risk. You should be aware that Linked Sites may contain rules and regulations, privacy provisions, confidentiality provisions, transmission of personal data provisions, and other provisions that differ from those provided on the Site. Postscriptions is not responsible for the policies, practices, condition and operation of any Linked Sites, and expressly disclaims any and all responsibility and liability to you if you access or use a Linked Site.
18.2 Services not Controlled by Postscriptions
Some of the Content or Services may be accessible, or give you the ability to use such Content or Services, on or through a website, service or device not controlled by Postscriptions. For example, you may download, install or access the Content or Services through a mobile or web-based online market place or have the option to use the Content or Services online on servers not owned or controlled by Postscriptions, or Postscriptions may make the Content or Services available through servers that are not owned or controlled by Postscriptions. Postscriptions takes no responsibility for your access to or use of the Content or Services through or on any third party device or service not controlled by Postscriptions and otherwise has no control over how such services are offered, administered or operated. Any such use of services not controlled by Postscriptions is at your own risk and may subject you to additional or different terms and conditions imposed by the third party that owns and controls such services.
19.1 Governing Law
19.2 Waiver and Severability
19.3 Force Majeure
19.5 Entire Agreement
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